Email Us
Before emailing us please check is your query dealt with from these popular questions
How long before I receive my order?
Many of our products are being manufactured to order. There is clear information as you purchase.
Example Club Bespoke Jerseys / Bespoke Shorts / Bespoke Vests Lead time is 10/15 working days.
If you purchase a bespoke product such as a jersey / shorts / vest with a Half zip or similar product lead time is 10/15 working days.
Club items excluding Bespoke Jerseys / Shorts / Vests lead time is 5/ 7 days.
Peak times may incur a longer delivery time.
Ireland: Delivery within 3-5 working days after dispatch. Please allow extra time on bespoke items. Bespoke items vary in lead time, anywhere from 15 / 20 days on smaller orders to 5 weeks on bulk orders.
Europe: Delivery within 10-15 days after dispatch.
Northern Ireland & United Kingdom: Delivery within 5-10 working days after dispatch.
Can I exchange an item ?
Club shop products are bespoke and manufactured after you place your order THESE CANNOT BE EXCHANGED.
Products from our Collections range can be exchanged once they are not personalized.
Are we open to the Public?
KCS is not open to the public .We are a factory / online store facility only .
Sizing Information ?
Please refer to >Size charts < on our website.
How do I return an Item ?
Please inform us by email sales@kcsportswear.ie of any item you intend to return, within 30 days of taking delivery.
Note Bespoke / Personalized items CANNOT BE RETURNED as per website guidelines
Non refundable items?
Unless the product you received is faulty, we are unable to offer an exchange/refund on the following items:
Any personalized items: embroidered/printed with a name, initials, logos or numbers, club/school crest
Customized “made to order” garments/items, which include all embroidered/printed clubs/school crests/logos
Special orders and sale items / club shop items
Damaged items
Please inspect your order upon receipt and contact us immediately at sales@kcsportswear.ie, if the item is defective, damaged or if you have received the wrong item. We will evaluate the issue, and make it right.
How long will my refund take?
It may take up to 21 days for your bank or credit card company to process the refund.
Order Tracking
We use a courier service provided by DPD or DHL.
Note most of our products are bespoke / made to order / Check our
How long before I receive my order? before contacting KCS
Orders in the Republic of Ireland and Northern Ireland are delivered by DPD or AnPost who will send a tracking link to you via text on the day of delivery. The link will take you to their website where you can monitor the progress of your order delivery. Full tracking details will be sent by email after the order is dispatched and your order can be tracked via https://dpd.ie or https://www.anpost.com/Post-Parcels/Track/Search
If your order has not yet been dispatched you can check on the status of your order with us any time by contacting us directly by email sales@kcsportswear.ie
Contact Details
email: sales@kcsportswear.ie