& Delivery policy

Last updated on: 17th September, 2026

How long will My Order take?

Many KCS products are made to order, customized or personalised specifically for you. Because of this, production times vary depending on the type of product ordered.

Please note that production lead times and courier delivery times are separate. Your order must first be produced before it is dispatched for delivery.

Estimated lead times are shown on individual product pages where applicable.

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Estimated Production Lead Times

Club Shop Bespoke Jerseys, Shorts & Vests
Please allow approximately 7-12 working days for production.

Club Shop Clothing & Teamwear
Please allow approximately 7-12 working days for production.

KCS Collection Range
Please allow approximately 7-12 working days for applicable made-to-order products.

In-Stock Products
Where an item is held in stock and does not require customization or personalization, it will normally be dispatched within 1-5 working days.

Bulk & Bespoke Orders
Production times for larger bespoke orders may vary and can take up to approximately 5 weeks, depending on the product, quantity and level of customization required.

During particularly busy production periods, lead times may be extended. Where possible, the relevant lead time will be clearly displayed on the product page.

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Ordering Different Product Types Together

If your order contains products with different production lead times, your complete order may be dispatched together once all items are ready.

For example, if you purchase a bespoke KCS Half Zip together with a Club Shop Bespoke
Jersey, Shorts or Vest, please allow approximately 7-12 working days for the complete
order to be produced before dispatch.

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Delivery After Dispatch

Once your order has been completed and dispatched from KCS, estimated courier delivery times are:

Republic of Ireland: 3–5 working days.
Northern Ireland & United Kingdom: 5–10 working days.
Europe: 10–15 working days.
Rest of the World: 15–20 working days.

These delivery estimates begin after your order has been dispatched and do not include the production lead time for made-to-order, bespoke or personalised products.

Delivery times are estimates and may occasionally be affected by courier delays, customs processing, weather or other circumstances outside of KCS's control.

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Shipping Costs

Republic of Ireland: €7
Northern Ireland: €7
United Kingdom: €30
Europe: €40
United States: €50
Australia: €50
New Zealand: €50
Rest of the World: €50

KCS uses DPD, An Post and DHL as our delivery partner. The courier used will depend on the destination, parcel size and other shipping requirements.

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Tracking Your Order

Once your order has been dispatched, tracking information will be sent to you by email and/or text where tracking is available.

This will allow you to follow the progress of your delivery directly with the relevant courier.

If your order is still within its stated production lead time, it may not yet have tracking
information. Tracking becomes available once your completed order has been handed over to the courier.

If your order has not yet been dispatched and you would like to check its status, please
contact our Customer Service Team at sales@kcsportswear.ie.

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Made-to-Order & Personalised Products

Many KCS garments are produced or customized specifically for each customer.

• Personalised and made-to-order products can include:
• Club Shop products.
• Bespoke jerseys, shorts and vests.
• Club gear featuring a club crest.
• Products personalised with initials.
• Products featuring names or player numbers.
• Player-fit jerseys.
• Long-sleeve customized jerseys.
• Garments featuring custom printing or embroidery.
• Other products produced specifically to a customer's chosen specification.

Please check all sizes, names, initials, numbers and other personalization details
carefully before placing your order.

Once production of a personalised or made-to-order product has begun, the order cannot be cancelled or amended.

Because these products are made or customized specifically for you, we are also unable to offer a standard refund or exchange for a change of mind or incorrect size selection on personalised or made-to-order products.

This does not affect your statutory rights where a product is faulty, damaged, not as
described or where KCS has made an error with your order.

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Customs & Import Charges

Orders being delivered outside the European Union may be subject to customs charges, import duties, taxes and/or other fees/charges when entering the destination country.

These charges are determined by the relevant country's customs authorities and are outside KCS's control.

The customer is responsible for any applicable customs or import charges. Customs
procedures may also cause additional delivery delays.

We recommend contacting your local customs authority if you require further information before placing an international order.

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Delayed or Missing Deliveries

While we work with established courier partners, occasional delivery delays can occur after an order has left our facility.

If your tracking information has not updated, or your parcel has not arrived within the
expected delivery timeframe, please contact our Customer Service Team at sales@kcsportswear.ie and we will assist you.

Where a parcel is considered lost, the timeframe for opening an investigation, arranging a replacement or issuing an appropriate refund may depend on the courier's investigation process.

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Order Confirmation

Once your order has been successfully placed, you will receive an order confirmation
email containing the details of your purchase.

Please check this confirmation carefully, particularly where your order contains personalised products.

Your order confirmation confirms that we have received your order. Once your order has
been completed and dispatched, you will receive a further notification containing your
delivery and tracking information where available.

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Need Help With Your Order?

If you have any questions about your order, production lead time or delivery, please contact our Customer Service Team: sales@kcsportswear.ie

Please include your order number when contacting us so that our team can assist you as
quickly as possible.